BUYING AN ITEM
HauteRobe has no tolerance for fake or counterfeit items sold on our website. Our team reviews the products listed on the site daily for items that may be fake or counterfeit.
If we discover a counterfeit item listed on our Marketplace, we will remove the listing without notification to the seller, terminate the seller’s member account, and we may notify the appropriate legal authorities in Singapore.
If you have a suspicion of any item, please email us at email@example.com
- Our Haute Service Items are priced the according to its condition, brand, style, original retail price, and other relevant market factors by our in-house team
- Prices of items from other members of HauteRobe are determined by the respective sellers. We also recommend that they price the items using the same standards that we adhere to
On rare occasions, a seller may attempt to conduct a transaction offline through means other than via the HauteRobe platform. This violates HauteRobe’s Terms and Conditions and members that do so are at risk of having their accounts permanently deleted and banned from using our site.
Please note the following risks about conducting a transaction offline:
- Purchases/sales that occur outside of the HauteRobe platform will not be covered by any of our policies and terms. HauteRobe will not handle cases in which the item is lost, damaged, misrepresented, fraudulent or counterfeit, or any complaints of dissatisfaction. Consequently, the buyer will not be covered by our return policy
- Your personal information, including credit card information, is not protected if you provide information to a seller outside of HauteRobe’s online platform for payments
- Your account may be permanently banned from our site
If a seller suggests to you conducting a transaction outside of HauteRobe, please report them to firstname.lastname@example.org
- HauteRobe does not allow cancellations after an agreement for the sale of an item has been reached
- Please see our Return Policy below if you would like to return an item
All sales are final with exception to Fake, Faulty, or Falsely advertised items. Buyers have up to 7 days to request and have item returned to sellers. Buyers can request to return the product items through:
Individual refund will be personally handled by the HauteRobe Team. You will be contacted for the arrangement.
Every refund will be handled personally by the HauteRobe team. All details will be collected and process directly with our customers.
- All transactions are checked out and paid through Xfers, Stripe and Bank Transfers.
- Any transactions completed that are not directed through the HauteRobe’s Checkout page violate our terms and conditions
- Unless otherwise stated, all prices stated on the item listings are already inclusive of local delivery charges within Singapore
- If you live outside Singapore, charges for shipping overseas will be listed accordingly. For any enquiries, please email us at, email@example.com
- The HauteRobe team will collect and check the item from the seller within 48 hours.
- When your item has been dispatched, we will send you an email confirming the sale and the tracking number of your order
- The estimated delivery period is 7 working days